Retrieve ServiceNow Incident Details

using ServiceNow Connector

In this tutorial we will demonstrate how can we Retrieve ServiceNow Incident Details using ServiceNow Connector in Mule 4

Prerequisite: You should have access to servicenow instance and access to anypoint platform

TestData:

Create a sample incident in servicenow

Create project in anypoint studio and configure the listener

Drag and drop servicenow invoke operation from mule palette(if invoke operation is not available in mule palette please add module using exchange more information)

Configure the service now connection as Basic Authentication

In Transport Tab

Create the transform message to sent the payload to servicenow instance

%dw 2.0
output application/xml
ns ns0 http://www.service-now.com/incident
---
{
    ns0#getRecords: {
        ns0#number: "INC0010111"
    }
}

Configure the invoke operation

Provide the service and operation values

Transform the payload to JSON

%dw 2.0
output application/json
---
Payload

Deploy the project and trigger the request from postman

Sample application: servicenow sample application